Refund Policy
Last updated: August 7, 2026
We stand behind what we sell. This policy explains when a return or refund is available, how to request one, and how long it takes. It applies to all purchases from Vault & Victory Cards.
Short version: if we made a mistake, we make it right — wrong item, not as described, or damaged in transit means a full refund or replacement. Sealed product and graded cards have specific rules, below.
1. Our mistake = full refund
If you receive the wrong item, an item that materially differs from its listing description or photos, or an item damaged in transit, contact us within fourteen (14) days of delivery. We will provide a prepaid return label and issue a full refund or a replacement, your choice, once the item is back or the claim is verified with the carrier.
2. Sealed product
Sealed boxes, packs, and cases may be returned within fourteen (14) days of delivery only if the factory seal is fully intact. Once the seal is broken, opened, or tampered with, the product is not returnable — the collectible value of sealed product depends on the seal.
3. Graded cards
Graded cards in their original, intact grading slabs may be returned within fourteen (14) days of delivery. The slab must be unopened, uncracked, and untampered with, and the certification number must match the item shipped. A card returned with a compromised holder is not eligible for refund.
Disagreement with a grading company’s grade is not a return reason — the grade is the grader’s professional opinion, as described in our Terms of Service.
4. Raw cards and break spots
Raw (ungraded) cards may be returned within fourteen (14) days if returned in the same condition as shipped. Spots purchased in live breaks and cards pulled during a break are final sale once the break has taken place.
5. Duplicate and erroneous charges
Duplicate charges, incorrect amounts, and charges you did not authorize are refunded in full as soon as we confirm them. Contact us and we will resolve it directly — it is faster than disputing with your bank.
6. How to request a return
Email support@vaultandvictorycards.com with your order number, the item, and the reason. We acknowledge every request within one business day and decide within five (5) business days. Please do not ship anything back before we confirm the return and send instructions.
7. How refunds are issued
Approved refunds go back to the original payment method. Once issued, card refunds typically post within five to ten business days, depending on your bank. We will send you confirmation when the refund is issued.
8. Questions
If anything here is unclear, email support@vaultandvictorycards.com and we will walk through it with you.